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USL Nola
June 9, 2023
Published by santiagocc on June 1, 2023
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Santiago Consulting Company

Who We Are

We are  boutique consultancy focused on building customer-centric businesses that thrive over the long-term.

Our Core Belief

Customer-centric businesses win.  Whether B2C or B2B, businesses that have an in-depth understanding of their customers, and operate with a business model that solves for their needs, may achieve sustained and long-term success.

Santiago Consulting Company
Santiago Consulting Company

How We Work

It starts with an in-depth understanding of the customer to understand their needs. We then use these insights to build a strategy, execute on the plan, and measure our progress.

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Bio

Ramin Tabib is a strategy and consulting executive with extensive experience in consumer and fan-centric businesses.  He has worked across sports and entertainment having held senior roles at Major League Baseball and Major League Soccer.  His functional expertise includes having led teams in Strategic Planning, Corporate Strategy, Consumer Insights, Business Analytics, Business Innovation, and more.  He also serves as an investor and advisor to emerging sports and entertainment properties.  He isa graduate of Columbia Business School and lives in West Palm Beach, Florida with his wife and daughter.

Partnerships

We have worked across dozens of leading sports and entertainment properties, both big and small, executing projects to support customer-centric and long-term growth

Market Analysis
Utilize syndicated and custom research to identify total addressable market size, consumer needs, primary growth opportunities, and size of commercial opportunity.
Fan and Consumer Analysis
Develop an in-depth set of insights on fans and consumers using custom frameworks, including jobs-to-be- done, to understand consumer motivations and needs. This includes highly focused consumer interviews, panels, and surveys.
Growth Strategy Development
Create a new go-to-market strategy and approach that is aligned with market and consumer analysis and maximizes the long-term commercial opportunity.
Fan and Consumer Engagement Optimization.
Support sports properties to improve levels of engagement across key fan touchpoints including attendance, digital, broadcast/viewership, consumer products and more. This entails an analysis of current engagement and re-orienting to maximize for consumer needs.
Commercial Platform Development
Provide commercial partners with insights on end-customer and optimize commercial offerings, both B2B and B2C, to align with market and consumer opportunities.
Custom Performance Measurement
Develop bespoke organizational and brand measurement models that help align an organization towards long- term success. This includes tracking leading and lagging performance indicators across attitudinal, engagement, behavioral and other data sources.

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